Writing Emails

Respuesta correcta: B) Missed test on Monday: make-up work

• A) helloA greeting like 'hello' works as an opener, not as a subject line, because it tells the reader nothing about the message.
• B) Missed test on Monday: make-up workThis names the problem, the day it happened and the action the student wants, so the teacher can reply immediately.
• C) Question about yesterday'Yesterday' is vague and 'question' hides the actual issue, so the teacher would have to open the email to know what is needed.
• D) Urgent help needed now'Urgent' adds pressure but no content; the reader cannot tell what the problem is or what reply the student expects.

Respuesta correcta: B) It politely signals the end of the message and the expectation of a reply.

• A) It closes the topic and orders the reader to reply immediately.Nothing here demands an immediate answer; a polite closing such as this one leaves the timing to the recipient.
• B) It politely signals the end of the message and the expectation of a reply.The expression softens the request, marks the end of the body and makes it clear the writer is awaiting an answer.
• C) It adds new information about the topic of the email.A closing line belongs after the content; this expression introduces nothing new and only concludes politely.
• D) It apologises for taking up the recipient's time.'Looking forward to' expresses anticipation, not an apology; an apology would use words such as 'sorry' or 'apologies'.

Respuesta correcta: B) It introduces a contrast that changes the tone of the thanks.

• A) It adds supporting detail that agrees with the thanks.'However' introduces a contrast, so it separates the two ideas instead of reinforcing the first one.
• B) It introduces a contrast that changes the tone of the thanks.'However' signals opposition between the positive thanks and the complaint about the damaged boxes.
• C) It marks the order in which the events happened.Sequence is expressed with words such as 'first' or 'then'; 'however' marks a contrast between two statements.
• D) It softens an apology for the late delivery.Apologising requires words like 'sorry'; 'however' simply connects an idea that opposes the previous one.

Respuesta correcta: A) It gives a clear reason and keeps a warm, positive tone.

• A) It gives a clear reason and keeps a warm, positive tone.The writer explains the cause with 'but I have a family commitment', which turns the refusal into a regret rather than a rejection.
• B) It avoids giving any explanation at all.The sentence does provide a reason, and that reason is what keeps the tone kind instead of abrupt.
• C) It apologises several times and asks the reader to apologise back.There is no chain of apologies here; the balance comes from the clear reason paired with the warm opening.
• D) It announces the change of plan without thanking anyone.'I would love to join' is itself a courteous gesture, and the reason explains why the writer cannot attend.

Respuesta correcta: D) request details

• A) stuff'Stuff' is informal vocabulary and it says nothing about asking, so it does not fit a request addressed to an office.
• B) wanna'Wanna' is a spoken contraction of 'want to' and would sound too casual in a written request.
• C) give me'Give me' is an order rather than a request, and 'me' cannot follow the polite verb 'could' in this construction.
• D) request details'Request details' keeps a formal register and names what the writer wants, which is exactly what a formal email asks for.

Respuesta correcta: A) Could we move our meeting to Thursday?

• A) Could we move our meeting to Thursday?'Could we' makes the request conditional and polite, and naming a new day tells the recipient what action is expected.
• B) Move our meeting to Thursday now.This is a bare imperative order with no politeness marker, so it sounds abrupt in a professional email.
• C) Why is our meeting on Wednesday bad?A question about the day shows annoyance, but it never actually requests the change to Thursday.
• D) Our meeting must be Thursday, ok?'Must' imposes the writer's plan on the reader, and 'ok?' only invites a reaction instead of making a clear request.

Respuesta correcta: A) Make the information easier to understand.

• A) Make the information easier to understand.'Clarify' means explain something more clearly; the student needs to understand what the deadline covers.
• B) Cancel the interview permanently.The student asks for an explanation of the deadline, not for the interview to be canceled.
• C) Move the deadline to a later date.'Clarify' requests clearer information; changing a deadline would require a request to extend or postpone it.
• D) Confirm that the scholarship has been awarded.The question concerns the application schedule, not a decision about awarding the scholarship.

Respuesta correcta: A) To request a different session because of an arrival-time conflict.

• A) To request a different session because of an arrival-time conflict.The writer explains the late bus arrival to support a specific request to attend the second session.
• B) To ask the coordinator to cancel the entire workshop.The group still wants to attend; the email requests a session change rather than cancellation.
• C) To complain that the workshop lasts too long.The writer says the group can attend the full second session, so its duration is not the problem.
• D) To announce that the group has already attended the workshop.The email discusses an upcoming scheduling problem and asks permission; it does not report completed attendance.

Respuesta correcta: C) The confirmation depends on a condition being met.

• A) The documents already arrived on time.The present simple 'arrive' describes a condition that has not happened yet, so the arrival is still uncertain.
• B) The office has already confirmed your place.'Will confirm' is a future form; the confirmation has not taken place when the sentence is written.
• C) The confirmation depends on a condition being met.The 'if' clause sets the requirement, and the main clause states what happens once that requirement is satisfied.
• D) The documents will arrive after the confirmation is sent.The order is the reverse: the arrival comes first in the condition, and only then does the office confirm the place.

Respuesta correcta: C) Dear Ms Ramos,

• A) Dear Teacher,'Dear Teacher' is impersonal; using the surname after 'Dear' is the standard, more personal formal greeting.
• B) Dear Everybody,'Everybody' addresses the whole class or group, which is wrong when you are writing to one named person.
• C) Dear Ms Ramos,In formal correspondence the surname follows 'Dear' with a comma, which is the convention for a known recipient.
• D) Hey Ramos,'Hey' is informal and would be inappropriate for a teacher or any professional correspondence.

Respuesta correcta: B) looking

• A) look'Look forward to' takes the -ing form after the preposition 'to', so the bare infinitive cannot complete the phrase.
• B) lookingThe expression 'look forward to' is followed by a gerund, so the -ing form 'looking' is the correct choice.
• C) looksThe subject is 'I', which never takes an -s ending in the present simple, and 'to' still requires the gerund.
• D) lookedThe past form turns the sentence into a past expectation, while the writer is describing how they feel right now.

Respuesta correcta: B) Because the reimbursement must be processed in time.

• A) Because the office is closed on Thursday.The closing hours are never mentioned; the reason given is that the reimbursement needs time to be processed.
• B) Because the reimbursement must be processed in time.'So we can process' expresses the purpose of the deadline: the payment depends on receiving the receipts beforehand.
• C) Because Thursday is the day the writer prefers.No personal preference is expressed; the day is chosen for a practical reason linked to the payment.
• D) Because the receipts will be lost after Thursday.There is no threat of losing the documents; the only reason given is the timing of the reimbursement.

Respuesta correcta: A) The form is attached now, while the recommendation is expected later.

• A) The form is attached now, while the recommendation is expected later.'Have attached' presents the form as already included, whereas 'will send' describes the teacher's future action.
• B) Both the form and the recommendation are attached now.The recommendation will be sent separately on Friday, so the email does not present it as a current attachment.
• C) Neither document has been prepared or sent.The writer explicitly states that the application form has been attached, so at least that action is complete.
• D) The office has already confirmed that no other document is required.The writer asks whether more documents are needed; the email provides no confirmation from the office.

Respuesta correcta: A) Yours faithfully,

• A) Yours faithfully,In the traditional British convention, 'Yours faithfully' closes a formal message addressed to an unnamed recipient.
• B) Yours sincerely,In this convention, 'Yours sincerely' is paired with a named recipient, such as 'Dear Ms López'.
• C) See you around,'See you around' is an informal farewell and does not match the formal salutation specified.
• D) What's up?'What's up?' is an informal greeting or question, not a conventional formal email closing.

Respuesta correcta: C) Thank you, I have received your transcript.

• A) I do not understand what you sent.A receipt confirms receipt; challenging what was sent is not an acknowledgement and only creates an unnecessary exchange.
• B) You should attach it again immediately.Asking for a resend implies the first file failed, which contradicts the acknowledgement role of the reply.
• C) Thank you, I have received your transcript.This confirms delivery, thanks the sender and closes the loop, which is exactly what an acknowledgement should do.
• D) I will not open any attached file.Refusing to open the document contradicts receiving it, so the reply cannot serve as an acknowledgement.

Respuesta correcta: C) when the registration period ends

• A) when does the registration period endThis uses direct-question inversion; an embedded question after 'Could you tell me' requires statement word order.
• B) when the registration period endThe singular subject 'the registration period' requires 'ends' in the present simple, not 'end'.
• C) when the registration period endsAn indirect question after 'Could you tell me' uses statement word order: subject 'the registration period' before verb 'ends'.
• D) when do the registration period endsThis incorrectly adds 'do' to an indirect question and combines it with the inflected verb 'ends'.

Respuesta correcta: A) advise

• A) advise'Advise' means to tell someone a piece of news, and in formal messages it is followed by 'of' plus the information.
• B) advance'Advance' is a noun for forward movement or a price reduction, not a verb meaning to inform.
• C) mention off'Mention off' is not an English phrase; 'mention' takes a direct object without any preposition like 'off'.
• D) advise of doubt'Doubt' has no place here; the object of 'advise' is the news itself, as in 'advise us of the delay'.

Respuesta correcta: C) Future simple

• A) Present simpleThe present simple describes regular or current habits, and this sentence points to a single future delivery.
• B) Past simpleNothing in the sentence refers to a finished past event; the report has not been sent yet.
• C) Future simple'Will' plus the bare infinitive 'be sent' places the delivery in the future, at the time the reader receives the email.
• D) Past continuousThe past continuous describes an action in progress in the past, which does not match 'tomorrow' at all.

Respuesta correcta: C) cancel

• A) post'Post' means to send a letter or message; it does not remove or cancel an existing arrangement.
• B) call'Call' can mean telephone or cancel in some contexts, but the standard verb for cancelling an arrangement is 'cancel'.
• C) cancel'Cancel' means to decide that a planned event will not happen, which is exactly what this arrangement requires.
• D) visit'Visit' means to go to see someone; it describes attending, not withdrawing from a booked event.

Respuesta correcta: D) Regarding your question about accommodation,

• A) To introduce myself for the first time,This signals a personal introduction, not a reference to a question already raised by the sender.
• B) To change to an unrelated subject,This announces a topic change rather than linking the response to an existing point.
• C) To conclude this message,This signals the ending of an email, not the introduction of a response to a particular topic.
• D) Regarding your question about accommodation,'Regarding' means 'concerning' and explicitly connects the reply to the sender's previously mentioned topic.